“For a suburban man aged 30 to 40, hell is going clothing shopping on a...” — Richard Hayne Quote

“For a suburban man aged 30 to 40, hell is going clothing shopping on a Saturday afternoon. There are about 5,000 other things they would put on the list ahead of clothes shopping.”

“We must permeate the stores with creativity and offer service when and to the degree the customer wants it. Of course, it means offering all the omni bells and whistles they want, like in-store pickup, same-day delivery, and mobile point of sale, and all of this must be done every hour of every day the store is open.”

“Even if Scrabble had been invented then, I wouldn't have wanted to play Scrabble, because the highest triple word score in the world would not have expressed how much I liked the game Natalie and I played every afternoon.”

“When you see a photograph of a football crowd at a Saturday afternoon game in August 1963, you've got 40,000 men in trilbies. That's paradise, man.”

“Yeah, Peckham's a mad place. Unpredictable. You don't know what's going to happen throughout the day or the night. Today in the morning everything's cool. In the afternoon you're in mad beef. It's just normal isn't it? It's cool for us.”