“When I started working on Southwest Airlines, I kid you not, only peop...” — Herb Kelleher Quote

“When I started working on Southwest Airlines, I kid you not, only people flying on business and very wealthy people ever flew.”

“Your employees come first. And if you treat your employees right, guess what? Your customers come back, and that makes your shareholders happy. Start with employees and the rest follows from that.”

“I'd say my mother made more of a difference to me than anyone else did. I know that's a conventional and perhaps mundane answer, but my family was blown apart at the start of World War II.”

“In fact, commercial aviation is so safe because redundancy is mandated by regulation and built into every level, but our commercial-flying experience is so miserable because airlines have made it as efficient as possible to save money.”

“In the early years of America's skyjacking epidemic, the airlines were reluctant to let the FBI attempt to end hijackings by force; they feared that innocents would get caught in the crossfire, thereby sparking a wave of negative publicity.”

“My dad worked for United Airlines.”