“Now it's easy for someone to set up a storefront and reach the entire ...” — Daniel H. Pink Quote

Now it's easy for someone to set up a storefront and reach the entire world in very modest ways. So these technologies that we thought would dis-intermediate traditional sellers gave more people the tools to be sellers. It also changed the balance of power between sellers and buyers.

Studying design has made me a much, much more astute observer of this aspect of business. And I'm working mightily to improve my empathic skills. I've dramatically improved my ability to read facial expressions - and I'm trying to be a better, more attentive listener.

If people are worried, if they're fearful, if they feel a sense of grievance or that they're not being treated properly or that they're not being paid fairly, what you're going to have is you're going to have people doing the minimum amount of work necessary to not get fired, and not a peppercorn more.

In economic terms, we've always thought of work as a disutility - as something you do to get something else. Now it's increasingly a utility - something that's valuable and worthy in its own right.

We need to have a better balance between a deliberate strategy and staying open. Because in the end, most of us end up being successful in a career that we never imagined we would be in at the beginning.

For a gymnast to be successful, she needs to strike a balance of everything within herself. She needs to be graceful, flexible, perform all elements, turns, maintain co-ordination - she has to have all of that. If, for example, she only has co-ordination and nothing else, she will not succeed.

A right balance between music and lyrics is important. Music complements lyrics.

The nice thing about a series is you can end on cliffhangers all the time. You can be like, 'You know what? Here we go, this person just died, end of book.' And with the end of the series, you're very conscious of all the plotlines that were left hanging. There's a balance there to wrap those up but still leave it exciting.