“How much do you as a consumer value a positive experience with a brand...” — Simon Mainwaring Quote

“How much do you as a consumer value a positive experience with a brand or its customer service department? How willing are you to share that with your friends? How inclined are you to let that person know that you're interaction with them was positive?”

“As a function of the easy access to information provided by the Internet, and the ease with which it can be shared thanks to social media, consumers are now better informed as to the behavior of brands and the multiple global crises we face.”

“The only thing left that shows I was a heart patient is I have a scar down the middle of my chest where they went in three times to do open heart surgery. I have a brand new heart inside, and all the mechanical and electronic gear and so forth is all gone.”

“It's exciting to see a brand like Hershey's is getting into the gaming world.”

“So many tend to brand the Internet as the downfall of youth, but 'Ready Player One' hints that it's more complicated than that.”