“You should not build your customer service system on the premise that ...” — Richard Branson Quote

“You should not build your customer service system on the premise that your organisation will never question the whims of your clients.”

“The art of delegation is one of the key skills any entrepreneur must master.”

“My general attitude to life is to enjoy every minute of every day. I never do anything with a feeling of, 'Oh God, I've got to do this today.'”

“I don't care what level you are, there is the need to offer straight talk when you're working with clients. You have to have the courage to deliver tough messages.”

“A hedge fund manager whose clients demand monthly performance reports has different needs than any individual investors with a 20-year time horizon. The needs of that long-term investor differ markedly from someone who is retiring in three years.”

“We're living in a world where clients constantly are saying to me, 'The most important thing you can do is to tell me what I need to hear, not what I want to hear.'”