“If you want to invest in us, we believe customer number one, employee ...” — Jack Ma Quote

“If you want to invest in us, we believe customer number one, employee number two, shareholder number three. If they don't want to buy that, that's fine. If they regret, they can sell us.”

“Consumption is still going up on Alibaba. This is because when the economy goes down people look online to Alibaba to buy cheaper things.”

“A startup for entrepreneurs is like a baby, and I have five babies so far - experienced father.”

“All business success rests on something labeled a sale, which at least momentarily weds company and customer.”

“I'm a planner. If I need to sit on the phone with customer service for X amount of time, I'm going to get what I want out of it. I'm good with people.”

“We are putting the customer at the center of everything we do and are directing our resources towards those innovations and investments that will strengthen our ability to deliver a better McDonald's experience over time.”