“It's really simple: If you're not meeting the wants and needs of the c...” — Doug McMillon Quote

“It's really simple: If you're not meeting the wants and needs of the customer, you're done. There's not a lot of loyalty here.”

“We have a long heritage as a company of serving responsible hunters and sportsmen and women, and we're going to continue doing so.”

“If the consumer generally feels like they are going to have a job... access to money... we will see them spend that.”

“I think if companies start reinventing themselves and focus on the customer experience more, they will win out in the end.”

“An American customer can book in English all over the world, but also, somebody from Japan or China can book in their own language everywhere. We translate all of our content into these languages, and that's quite unique. We service our direct customers - the innkeepers - as well in their own language.”

“We have a highly specialized customer and want to give her the best experience somewhere she can trust.”