“It's not about market share. If you have a successful company, you wil...” — Gordon Bethune Quote

“It's not about market share. If you have a successful company, you will get your market share. But to get a successful company, what do you have to have? The same metrics of success that your customer does.”

“Somebody who knows what they're doing, who has a good track record, they come across as very articulate, bright and looking for a challenge - that's absolutely my kind of hire.”

“Whether I'm at the hangar or at the airport or on an airplane, I get respect. And that's the best part of my day.”

“The gun dealer is not only paying these two police officers, but more importantly, the gun dealer has said he will never again sell more than one gun to a customer. This is exactly what we're trying to get the gun industry across the country to do.”

“A lot of my customers wouldnt go to a McDonalds but we are all after the same thing in this business: pleasing the customer. I dont know why people get so aerated about it. I like McDonalds.”

“Knowing your customer inside and out is mission-critical, and it takes time. It's impossible to hit on the insights that will ultimately decide your company's fate without putting them to the test - literally - even if that takes longer than you'd have liked.”