“There are those moments when you know that you are up against a tricky...” — Emily Maitlis Quote

“There are those moments when you know that you are up against a tricky customer who is not being forthright with the truth, and there is no way you're going to let them off the hook.”

“The hour or so I spent with the ninety-year-old David Attenborough was one of the most beatific of my life. An oddly religious term, I know, for a man who doesn't have much truck with religion, but it was the serenity of that time that will stay with me most.”

“Women often seem to have a fear of being 'found out'. Of thinking they've pulled the wool over their boss's eyes to get a job they don't deserve. I thought like that for years - but I'm massively over it now.”

“I invite you all to visit our new Harold Square or Space 98 stores in New York. I think you'll agree with me that these stores have a distinct Urban Outfitters personality, with fresh, exciting product and an experience that resonates with the 18 to 28 year old urban-dwelling customer.”

“But the customer is the final, final filter. What survives the whole process is what people wear. I'm not interested in making clothes that end up in some dusty museum.”

“You can't drag people from understanding to action. A customer isn't actually at the last mile if you're the one dragging her to the finish line.”