“Employees who report receiving recognition and praise within the last ...” — Tom Rath Quote

Employees who report receiving recognition and praise within the last seven days show increased productivity, get higher scores from customers, and have better safety records. They're just more engaged at work.

I would absolutely recommend against excessive positivity and optimism. Any positive emotion that you're infusing into a workplace needs to be grounded in reality. If it's not realistic, sincere, meaningful, and individualized, it won't do much good.

If a school makes an effort to provide kids the right foods and help them to be more active, this benefits the student and the family's health. If you embark on a program to improve your health with a church or community group, you are more likely to stick with it over time.

Washington is not a city that takes great pride in being a healthy place, necessarily. Now, I have no data. That's just my own observation.

I think of digital as a means to an end: How do I service and get more loyal customers, how do I achieve operational excellence, and how do I change my culture?

Our job is to create great store experiences for customers and online and in every way we can service them.

Thinking constantly about world domination can give you a little vertigo. The way I usually get through my day is by limiting my horizon to serving the next few customers or increasing revenues in the next few months.

We have invested in many of our customers in the health care business by lending or leasing money for equipment purchases or investing in some customers to help them grow business.