“We don't want to push our ideas on to customers, we simply want to mak...” — Laura Ashley Quote

“We don't want to push our ideas on to customers, we simply want to make what they want.”

“When you are skinning your customers, you should leave some skin on to heal, so that you can skin them again.”

“Spend time with the customers, immersing yourselves, watching. Spend time at their homes. Hear what they say, but most importantly, watch their behaviors as the indication of where the pain is. And then go solve that pain.”

“As a leader, you absolutely must expend your energy engaging your frontline employees so that they will take care of customers, who will tell stories about how great your company is to other people, who will become new customers.”