“Relative to the taxi industry, Uber is a sustaining innovation; that i...” — Clayton M. Christensen Quote

Relative to the taxi industry, Uber is a sustaining innovation; that is, it makes customers' lives better. Uber targeted mainstream markets with a better service for existing customers, and it succeeded in serving them better than the incumbents.

By definition, big data cannot yield complicated descriptions of causality. Especially in healthcare. Almost all of our diseases occur in the intersections of systems in the body.

The way I ought to measure my life is in terms of the others I helped to become better and happier people. That's the biggest thing to think about if you're not happy.

I talk to our kids now that they are grown up, and I ask them about the experiences that had growing up that really had a powerful influence on the way they view the purpose of life. The experiences that really shaped their values - my wife and I have no memory of those experiences!

A lesser but still fundamental rule of racing is that you properly enter the event. Anyone who doesn't but still insists on running interferes with the paying customers.

I wanted customers to engage with the product and have fun, to touch and feel the pieces and try them on, like how we shop for clothes.

I've sold 46 million pillows and my customers' opinions are the only ones that matter to me.

All our hiring staff are trained to interview in English. They're trained to look for Westernized segments because we deal with global customers.

Let's be honest: the implementation of the United and Continental merger has been rocky for customers and employees.