“We're very much in the people business in that there are two important...” — Fred DeLuca Quote

“We're very much in the people business in that there are two important groups you have to work with: customers and employees.”

“From my point of view, what I really like, what I think is really terrific about my work, is that the company's had the opportunity to train literally thousands and thousands of brand new franchisees to successfully run their very first business.”

“Because the stores worked, franchisees wanted to build more stores. If your model works, folks who are happy with it will buy out the ones who aren't happy.”

“Figuring out how to scale the very human art of personalization is difficult, but I believe that it is also the key to building a lasting connection with customers for the long term.”

“The thing about startups is you can make it, and if it's wrong you can remake it, and you can build a team that you want to have, a product that you want to have. You're utterly focused on your users or your customers and their needs, and trying to figure out how to meet those needs.”

“Having more customers means nothing if America's small businesses cannot obtain the required capital to support their exports in the competitive international markets.”