“The teams and how we perform and how we deal with customers, how we in...” — John L. Flannery Quote

“The teams and how we perform and how we deal with customers, how we invest in the things we do right now - that's what writes the story for GE.”

“When a customer is really not happy, it's a very unpleasant experience.”

“Going back to the past is not productive.”

“We want a marriage with our customers, not a relationship.”

“To get our passengers where they want to go safely and happily requires thousands of us working together with a shared purpose of supporting each other in serving our customers.”

“Nothing is more valuable to people than health care, and by paying, they feel less like beggars and more like 'customers' who can and should demand quality care.”