“If you're flying everyone Business and First Class to meet customers, ...” — Andy Jassy Quote

“If you're flying everyone Business and First Class to meet customers, it's a pretty substantial expense, and none of that benefits customers.”

“We've had the facial recognition technology out for use for over two-and-a-half years now, and in those two-and-a-half years, we've never had any reported misuse of law enforcement using the facial recognition technology.”

“When you experience great voice apps, it makes tapping on an app so circa 2005.”

“We believe that governments and the organizations that are charged with keeping our communities safe have to have access to the most sophisticated, modern technology that exists.”

“I think it's scary for consumer confidence and for confidence in U.S. businesses and potential credit ratings if we don't make sure that we raise that debt ceiling.”

“You can't just go careening toward your idea without checking in with customers and people who might use it and making sure you're on to something.”

“Most of our customers want something glamorous. They want to be looked at, but not for the wrong reasons.”

“Thinking constantly about world domination can give you a little vertigo. The way I usually get through my day is by limiting my horizon to serving the next few customers or increasing revenues in the next few months.”

“You never want to lie to your customers.”

“I'm always trying to find something new for my customers. Every season, I try to top myself and push it a little further.”

“I look at technology as a way for us to engage with and help our customers. If we don't do it, someone else is going to.”

“And, of course, customers really need to feel safe and are seeking reassurance when they fly.”