“Hard numbers tell an important story; user stats and sales numbers wil...” — Stewart Butterfield Quote

“Hard numbers tell an important story; user stats and sales numbers will always be key metrics. But every day, your users are sharing a huge amount of qualitative data, too - and a lot of companies either don't know how or forget to act on it.”

“If you work at a 10,000-person company, and you're using e-mail as the primary means of communication, then you probably have access to a couple hundredths of 1 percent of all the communications happening across the company. But if you use Slack, you might have access to 10 or 20 percent.”

“You need to keep having data points of progress, so even if an investor - and we've all had investors say no to us - there are times where you go back, and you keep them in the loop, and you keep telling them the progress and the perseverance you have.”

“No observational problem will not be solved by more data.”

“I personally think honestly disclosing rather than hiding one's subjective values makes for more honest and trustworthy journalism. But no journalism - from the most stylistically 'objective' to the most brazenly opinionated - has any real value unless it is grounded in facts, evidence, and verifiable data.”