“For me, good service is efficient and discreet; it's that critical bal...” — Daniel Boulud Quote

For me, good service is efficient and discreet; it's that critical balance. As soon as the client sits down, the communication flow has to start. Customers need to feel that the waiters are supervised - that there's a system in place.

If you're in a major city, there's a 25-year cycle. In Vegas, it's probably 10 or 15 years, except for those landmark places like Spago or Nobu. In Vegas, you have to reinvent yourself once in a while.

New York has an amazing history of farming and fishing that goes right back to the Pilgrim Fathers. At its core are the four seasons, which are distinct, well-established and similar to those in Lyon, where my family lives: when it's snowing in New York, a week later it will be snowing there.

I try to come to Asia twice a year. I also go to Europe - to London as well as to France to see my family - four or five times a year.

My mother and I always had full adult communication.

In World War II, a British mathematician named Alan Turing led the effort to crack the Nazis' communication code. He mastered the complex German enciphering machine, helping to save the world, and his work laid the basis for modern computer science. Does it matter that Turing was gay?

People aren't going to talk about it except me and that is communication and the visits I have personally had in our meetings with our store managers saying if you do these things you will be terminated, period.

In the past we have had managers who have muddled communication. With Mr Capello you know exactly what you're dealing with down to the smallest detail. He is so obsessed with football and how he wants us to play the game that he picks up on the tiniest points.