“I am concerned about any attrition in customer traffic at Starbucks, b...” — Howard Schultz Quote

“I am concerned about any attrition in customer traffic at Starbucks, but I don't want to use the economy, commodity prices or consumer confidence as an excuse. We must maintain a value proposition to our customers as well as differentiate the Starbucks Experience. That is the key.”

“My father had a series of blue-collar jobs and never made more than $20,000 a year. When I was seven, he got injured on a job. That was a very important point - because of the injury, he couldn't walk, and the company he was working for did not pay him. There was no compensation. So there was no money and no food.”

“Everyone's going to have their own experience and perspective on everything.”

“Doing a mall is not only construction of the physical place: what is important is the merchandising mix. We strive to serve the convenience of the public. We want shopping at our malls to be a unique and an enjoyable experience.”

“You're not just this person who's from your own specific experiences, but the collective experience of what makes you who you are because of time.”