“It's so important to experience what your customers are experiencing a...” — David Neeleman Quote

It's so important to experience what your customers are experiencing and listen to their suggestions.

Our people get profit-sharing checks. I got a report the other day that says that 84 percent of our people participate in our stock purchase program, where they can buy stock at a 15 percent discount.

Of course, we should all be aware of what we're packing in our carry-on luggage - anything that might be considered dangerous could be confiscated at a security checkpoint.

I'm always crunching numbers, so my calculator watch is a must.

Value will always be on top of everyone's lists now, right along with safety.

I get so many requests for interviews. If I talk to everyone, we can't do our job with our customers and work on our software. It would be hard to stay focused.

In marketing I've seen only one strategy that can't miss - and that is to market to your best customers first, your best prospects second and the rest of the world last.

Customers or employees are free to shoot me email. I may not respond to every single one because sometimes the numbers are voluminous, but I read them all.

We know for sure that customers want to save money. Everybody wants a value. And we also know people want to save time.