“Customers or employees are free to shoot me email. I may not respond t...” — Andy Jassy Quote

Customers or employees are free to shoot me email. I may not respond to every single one because sometimes the numbers are voluminous, but I read them all.

It's easy to play it safe, but the reality is that if you want to keep changing the world for customers, which we all want to do, you have to make bets and you have to be willing to fail.

The reason Netflix chose to use AWS is because they knew they'd be treated as every bit as important a customer as Amazon the retailer is.

We knew that the largest consumers of infrastructure would be large enterprise because they spend more absolute dollars. But we also had a mental image of a college kid in his dorm room having the same access, the same scalability and same infrastructure costs as the largest businesses in the world.

It's really important we stay in touch with our customers and try to, over time, have more packages and flexibility than perhaps we have historically offered. And that's part of that tension that is healthy that is going on in the marketplace.

Our customers need to be satisfied that there is a price-value relationship that they feel great about.

Treat your customers like lifetime partners.

Together with Adobe, we're committed to fostering creativity and a culture of teamwork for our shared customers so they can unlock the opportunities of today's rapidly evolving workplace.