“You have to have what your customers need because if you don't have wh...” — Rick Harrison Quote

You have to have what your customers need because if you don't have what your customers need, you're not going to have customers.

It's the only pawnshop I know that's got real Picassos hanging on the wall. I have Salvador Dalis on the wall. I have LeRoy Neimans.

The Obama administration made it illegal for me to loan any money to anyone in the military. I have one compliance guy just for a pawn shop. It's everything from Homeland Security, FBI, the local police department, IRS - all these regulations I have to keep an eye on constantly, and it's just overwhelming for a small business.

I bought a 1200-year-old Viking bracelet once.

Your most unhappy customers are your greatest source of learning.

We're very much in the people business in that there are two important groups you have to work with: customers and employees.

I know only a few ways to take market share and drive new revenue. I can engineer better products and services, I can build better relationships with my customers and deliver a higher level of service, or I can give my customers a lower price.

When you're a startup, your edge is that you don't have that many customers. So you can build a really strong relationship with them.

Tariffs would mean prices going up, and customers don't want higher prices.