“I'm told by our internal surveys that we take of customers - by custom...” — Oscar Munoz Quote

“I'm told by our internal surveys that we take of customers - by customers themselves directly and by a very large group of our employees - that there's a new spirit at United.”

“At United, I will dedicate myself to making our airline flyer-friendly.”

“The level of improvement has been great across the industry, and we have improved along with everyone.”

“Using science to tell us what customers are looking for is second nature for us here.”

“My dad built his business by providing products he figured the customers would want.”

“That's the ultimate gratification in any business situation - do customers buy the product? And do they use it and do they come back and buy more of it?”